Order
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Will the delivery be tried again if I’m not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.
What should I do if my order is approved but hasn’t been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Signagenprint account.
How quickly can I get my order delivered?
Orders will be delivered by the date you see on the product page for your location.
My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you’ll get an SMS once your shipment is out for delivery.
My order status shows ‘Out for Delivery’, but I haven’t got it yet. When will I get it?
The courier service will contact you for delivery of your order. Please check your SMS for more details.
Why can’t I track my order even though it has been shipped?
Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.
What should I do if I don’t get the invoice for my order?
Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.
How do I get invoices for my previous orders without having to check my e-mails?
You can easily send invoices to your email ID from your Signagenprint account. To do so, visit My Account › Orders, choose the order for which you’d like the invoice for and click on the ‘E-mail Invoice’ option.
Should I call Signagenprint’s Customer Care for installation once my product is delivered?
Right now, the installations are not undertaken by Signagenprint. You can get your product installed by local installation service.
Will my product be installed by Signagenprint?
Right now, the installations are not undertaken by Signagenprint. You can get your product installed by local installation service.
How will my order be delivered?
All orders are shipped through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.
Why is the ‘Cash on Delivery’ payment mode not available at my location?
Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.
What does the tag ‘Imported’ beside a product mean?
Sometimes items have to be sourced by sellers from their international partners. Such items have the tag ‘Imported’ on the product page and can take at least 10 or more days to be delivered.
How can I place an order?
To place an order, please follow these steps:
1. Select the product you’d like to buy and ‘Check Availability at’ your preferred pincode
2. Add products to your cart or just hit ‘Buy Now’
3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order
I have a complaint about the courier executive who came to deliver my order.
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
Can I get my order delivered faster?
Your order will get delivered on or before the delivery date promised at the time of placing the order.
How is a ‘business day’ different from a regular day?
Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
– The seller offering the product
– Product’s availability with the seller
– The destination to which you want the order shipped to and location of the seller
You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your Signagenprint account on our website, app, or mobile site.
My package shows as delivered but I can’t find it, what should I do?
If your tracking information shows that your package was delivered, but you can’t find it:
Check your phone for any notification about attempted delivery.
See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf.
Wait until the end of the day— sometimes packages can show as delivered while still in transit.
In the unlikely event of you still not being able to locate your item, please contact us and we will be happy to help.
Why was my package not delivered?
Sometimes, a package cannot be delivered due to one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Please double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select ‘Edit’ and then Choose ‘Save Changes’.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the seller’s partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.
Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.
Note: A package once returned to the seller cannot be delivered again by the courier service provider. Please place a new order on our website or app if you would still like to purchase the item.
What do the different order statuses in ‘My Orders’ mean?
The different order statuses are as mentioned below:
- Approved: Order you have placed for an item is confirmed by the seller
- Ready to Ship: Your item is packed and ready for pick up by a courier service provider
- Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility
- Shipped: Your item is on its way to you
- Out for delivery: A Wish master is out to deliver your order
- Delivered: Your item has been delivered
- Return requested: You have created a return request for the item which is pending confirmation from the seller
- Returned: You have returned the item for refund/replacement/exchange
Cancellations and Returns
If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details.
Which products are not eligible for returns?
All the customized products are not eligible for returns.
Can items be returned after the time period mentioned in the Returns Policy?
We will not be able to accept returns after the time period mentioned in the Returns Policy.
Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.
How do returns work?
You can raise a request to return your items with these simple steps:
1. Log into your Signagenprint account
2. Go to My Orders
3. Click on ‘Return’ against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Signagenprint account.
I see the ‘Cancel’ button but I can’t click on it. Why?
A greyed out and disabled ‘Cancel’ button can mean any one of the following:
1. The item has been delivered already
OR
2. The item is non-refundable (e.g. Gift Card)
What are the checks done for an item that I’m returning?
During pick-up, your product will be checked for the following conditions:
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be un-detached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product’s original packaging/ box should be undamaged. |
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.
How can I return or exchange an item?
To return/exchange your order, follow these simple steps:
1. Go to My Orders
2. Choose the item you wish to return or exchange
3. Fill in the details
4. Choose Request Return.
When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
1. When an item is damaged because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories
4. When non-returnable items are involved such as customized items (made on order) etc.
5. When items are tampered with or have missing serial numbers
How can I know the status of my refund?
You can visit ‘My Orders’ to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s)
What are the modes of refund available after cancellation?
NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible
I ordered a wrong item. Can I return it?
The return policy doesn’t support the return of item(s) ordered wrongly.
What should I do if I find the package open or tampered on delivery?
You can request for the item to be replaced by visiting ‘My Orders’. Use the ‘Return’ option & fill out the details of the issue so that we can help you.
Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.
Why have I been asked to ship the item?
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to us. Since we can arrange for a refund or a replacement only after the item reaches us, please make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you.
We may not be able to proceed with the return request if the item does not reach the specified address within 30 days.
What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to us within 30 days of the return related email being sent to you.
I have requested for a return for my item. When will it happen?
You can now track the status of your return easily right from your Signagenprint account or mobile app. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable.
You will also receive an email & SMS with the details of your return.
I have requested a replacement, when will I get it?
You may visit ‘My Orders’ to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email that will be sent to you for your replacement request for more details.
I’ve still not received the refund in my bank account.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
What are the refund timelines if I cancel or return a product?
3-7 business days
How will I get my refund for returning an item I paid for using ‘Cash on Delivery’ mode?
For your ‘Cash on Delivery order, you will receive the refund in the form of NEFT. Please update your bank account details after you choose this option.
How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to us. Orders from certain categories cannot be cancelled after 24 hours.
Payment
How can I order for large quantities of the product as part of a corporate order?
You can write to support@signagenprint.com for your corporate gifting requirements/bulk orders.
How does Signagenprint prevent fraud?
We use Secure Sockets Layer which is designed for securing connections over the internet.
Can I pay with any Credit card?
You can choose to pay on Signagenprint with any Visa, MasterCard or American Express credit card issued in India.
Can I use any Debit Card to pay for my order?
You can choose to pay on Signagenprint with any Visa, MasterCard, RuPay or Maestro Debit Card issued in India.
Can I use the Cash on Delivery payment option for every product I buy on Signagenprint?
The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc.
Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹49,999 using this.
Can I pay some amount with Debit/Credit Card and the remaining amount as Cash on Delivery to pay for an order?
CoD payments cannot be combined with other payments modes.
How can I get the 3D Secure password for my Credit/Debit Card?
You can get a 3D Secure password by registering your Credit/Debit Card on your bank’s website.
How can I pay for my order?
You can choose to pay for an order using any of the below methods:
- Cash on Delivery
- Net Banking
- Wallets
- UPI
- Visa, MasterCard, Maestro and American Express Credit or Debit cards issued in India
How do I pay using a credit or debit card?
You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you’ll also need to use your card’s online password that is verified by Visa, MasterCard Secure Code etc.
How does the 3D Secure password add security to my online transactions?
The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.
What is a 3D Secure password?
A 3D Secure password adds an extra layer of security through identity verification for your online Credit & Debit card transactions (VISA & MasterCard).
What is Cash on Delivery?
Cash on Delivery is a mode of payment in which you can pay cash at the time of delivery of your order. You can also pay using a credit card/ debit card if the Courier Executive carries a swiping machine.
What all card information does Signagenprint store?
For your security, We don’t store any of your card information.
How do I save my card(s) on Signagenprint?
For your security, We don’t store any of your card information.
Can I use Credit/Debit Card or Netbanking to pay on Signagenprint?
Yes, you can use your Debit/Credit Card or Netbanking to shop on our website, and mobile site too.